Buy directly from Kathmandu

Ready pieces and small made-to-order runs from the Kathmandu workshops we work with. Message us about anything that catches your eye — we confirm it is ready or give you a making time, then send a secure card payment link. Shipped worldwide by DHL Express.

DHL Express worldwide Direct from the maker Reply within 12 hours

Read about the craft: FeltPashminaSilver & StoneBronzeSinging BowlsThangka

No surprises at customs Prices include shipping, not import tax. Ask and we estimate what your country will charge before you pay. Shipping details
Photographed before it ships We photograph your order once packed and send you those images before it leaves Kathmandu.
Damaged in transit? Refunded Full refund on photo evidence, anywhere in the world, and you keep the piece — returning it costs more than the refund. Returns policy

Why you can trust this

  • Crafts From Nepal

    A registered business in Nepal, PAN 110983903, at Suryabinayak-02, Bhaktapur, Nepal. Ask and we will send you the registration certificate before you pay anything.

  • Card payment through Stripe

    The payment link goes to Stripe, not to us. We never see your card number, and your card issuer lets you dispute the charge if the order never arrives or is not as described.

  • A reply within 12 hours

    Every message, every day. Kathmandu is UTC+5:45, so an evening message in Europe or America is answered the next morning.

  • Photographed again before it ships

    We send you images of the actual piece as it is packed. If those do not match the listing, you have a claim and we have a problem.

  • Import tax estimated up front

    Duty and VAT are collected by DHL on delivery. Ask, and we will estimate the amount for your country before you pay.

  • Damaged in transit? Full refund

    Including shipping, on a photograph. Fourteen days to change your mind besides, under UK consumer law.

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Before you buy

Will I have to pay customs or import duty when it arrives?
Usually, yes. Prices include shipping but not import duty or VAT. Whatever your country charges is collected by DHL on delivery. Many Nepali handicrafts enter the UK and EU duty-free, but import VAT and a courier handling fee usually apply — ask and we will estimate it for your country before you pay.
Is the piece I receive the one in the photographs?
For one-off pieces, yes — a single thangka or hand-hammered bowl is photographed as that exact object. Made-to-order pieces such as felt are produced for you to the listed design, so small variations in colour and finish are part of handmade work. Either way, we photograph your order once packed and send you the images before it leaves Kathmandu.
How long will delivery take?
We buy the piece from the workshop after you order and inspect it, which takes 1 to 3 working days, then DHL Express takes 4 to 10 days depending on your country. You get a tracking number the moment it leaves Kathmandu.
How do I know it is genuine and not a factory copy?
We buy in person from the workshops in Kathmandu Valley where the pieces are made, and we tell you where each one came from. Hand-work leaves evidence — overlapping hammer arcs on a bowl, slight irregularity in a handloom weave, brush texture in a thangka. We photograph those marks deliberately rather than hiding them.
Can I return it if I change my mind?
If you are in the UK or the EU, yes — you have 14 days from delivery to cancel, and you pay the return postage. Elsewhere we do not offer change-of-mind returns, because returning a parcel to Nepal usually costs more than the piece. Ask us for extra photographs or a video before you buy; we would rather answer questions than disappoint you.
What if it arrives damaged?
Email us within 14 days with photographs of the piece and the packaging and we refund you in full, including shipping, wherever you are. You do not need to send it back — return freight to Nepal costs more than the refund.

Buying in quantity?

The shop is for single pieces and small runs. For wholesale quantities, custom designs or samples, we quote, produce with our partner workshops, check every piece and ship it ourselves.

Request a wholesale quote
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